Warranty
Limited Express Warranty
BTH guarantees that its products will be free from defects in workmanship and materials under standard use and proper maintenance for a period of five years from the date of original purchase, as long as the product has not been subject to misuse, overloading, neglect, or unauthorized modification or repair outside of BTH’s authorized control.
This warranty does not apply in cases where:
· The product has been misused, abused, or damaged by accident(earthquake, fire,flood,power surges or other natural disaster).
· The product has been neglected, damaged during shipping, or altered by anyone other than BTH or an authorized BTH dealer.
· The wheel and its parts are exposed to the outdoor elements.
Warranty Procedure
Before sending out any equipment for repair, you can first contact the dealer or BTH manufacturer (email:technicalsupport@jdzbth.com) to ask them to provide relevant after-sales videos. The following is the content of the after-sales videos.
After sales video content | ||
NO. | BP02 Pottery Wheel | DD03 Pottery Wheel |
1 | motor replacement | power switch and surface panel replacement |
2 | motor cover replacement | motor replacement |
3 | power switch replacement | Motor abnormal self-learning operation |
4 | foot pedal and power connection cable replacement | Foot pedal replacement |
5 | controller replacement | controller replacement |
6 | aluminum plate replacement | aluminum plate replacement |
7 | belt tightness adjustment | Oil seal abnormal sound replacement |
8 | support foot adjustment | support foot adjustment |
If the pottery wheel parts are damaged and need to be repaired or replaced, we offer the following six methods for you to choose from.
Selection of Maintenance Methods | ||||
Method No. | Step 1 | Step 2 | Step 3 | Notes |
1 | Contact the dealer | Go to the dealer to pick up the parts | After the customer gets the parts, disassemble, install and replace the parts according to the related videos | Related videos can be provided by contacting distributors or manufacturers |
2 | Contact the dealer | The distributor mails parts and provide tracking number | After receiving the parts, the customer disassembles, installs and replaces the parts according to the related videos | The customer bears the shipping cost |
3 | Contact BTH manufacturer | BTH manufacturer mails parts and provides tracking number | After receiving the parts, the customer disassembles, installs and replaces the parts according to the related videos | The customer bears the shipping cost |
4 | Contact the dealer | The customer directly gives the defective pottery wheel to the dealer (directly to the door or by delivery), and the dealer will repair it | After the dealer repairs it, the customer comes to pick up the pottery wheel | The customer bears the shipping cost (when the customer chooses to ship the repaired pottery wheel to the dealer, they need to provide the logistics tracking number to the dealer) |
5 | Contact the dealer | The customer directly gives the defective pottery wheel to the dealer (directly to the door or by delivery), and the dealer will repair it | The dealer will send the repaired pottery wheel to the customer | The customer bears the shipping cost (when the customer chooses to ship the repaired pottery wheel to the dealer, they need to provide the logistics tracking number to the dealer) |
6 | Contact BTH manufacturer | The customer directly sends the defective pottery wheel to the BTH manufacturer, and the BTH manufacturer will repair it | The BTH manufacturer will send the repaired pottery wheel to the customer | The customer bears the shipping cost |
Note: Only after the official evaluation can be returned to the factory for repair
The following costs are not included the warranty
· Shipping charges: To and from distributor locations for repairing our product.
· Labor fees:The removal and re-installation or other related labor costs in cases where BTH’s products have been modified from their original state.
· Others cost:Any secondary expenses and losses determined by BTH.
Maintenance and Safety Precautions
· Power Safety: Always switch the wheel to OFF and unplug it from the power source before performing any cleaning or inspection.
· Cleaning: Do not rinse the wheel with hoses. Instead, use a damp sponge or cloth for cleaning. Regularly drain the splash pan to prevent buildup of excess water and clay. Detach and thoroughly clean the splash pan after each use.
· Electrical Safety: Avoid touching switches or plugs with wet hands to prevent electrical shock. Do not tamper with the electrical circuits or controllers; doing so may pose a risk of electrical shock. For any operational or performance issues, please contact a qualified technician recommended by BTH.
· Child Safety: Exercise caution when using the wheel around children. Adult supervision is necessary for safe operation near children.
· Personal Safety: Remove metal accessories, such as rings and watches, when handling the wheel.
· Handling Caution: Avoid lifting the wheel by the wheelhead, as this can damage the shaft.
· Extended Inactivity: Unplug the wheel if it will not be in use for an extended period.
· Damaged Power Cord: If the power cord becomes damaged, please contact an authorized BTH technician for repair.
